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What is ISO 9001 (Quality Management System)?

The ISO 9001 standard outlines a process approach to implementing and supporting a quality management system. As a result, there is increased involvement of top management with regards to the Quality Management System.?Top Management is engaged for the setting of the Quality Policy and Quality Goals and Objectives. It continues with Management Review looking at data from the QMS, and taking actions to make sure that Quality Goals are met, new Goals are set, and continual improvement is achieved.

With the QMS in place and working for you, the organization is focused towards the Quality Goals. Management is provided with data on a continual basis and able to see progress or lack of progress towards goals and take appropriate action. The organized, scheduled process of conducting Management Review ensures that this evaluation takes place. It provides the mechanism of reviewing goals and performance against goals on a scheduled basis, and for taking action based on the evaluation.  

Benefits of QMS


Cost savings -helps to optimize operations and therefore improve the bottom line.

Enhanced customer satisfaction - It helps to improve quality, enhance customer satisfaction and increase sales.
Market your business more effectively - International Standards help increase productivity and competitive advantage
Greater consistency - Achieve it in the activities involved in providing products or services and motivating to the staffs by setting a clear goal for the development of its management system.
Reduce expensive mistakes -Increase efficiency by improving use of time and resources by managing growth more effectively, by making it easier to integrate new employees.
Access new market - You will have more business, because you can sell to new markets or having the endorsement will distinguish you in the new marketplace and open up global markets.
Good process control - You'll know more quickly if things are going wrong, and where; you stop spending money or wasting time on the same old problems. Many problems will disappear because you know how to prevent them; if they do come up, you'll know how to fix them faster.

Better management control and reporting - which means that you know how your business is doing.

Improve suppliers performance - Mutually beneficial supplier relationships are one of the key attractions to ISO certification. Following the processes for documentation and testing ensure quality raw materials go into your production system. The process also requires thorough evaluation of new suppliers before a change is made and/or consistency with respect to how and where orders are placed.